Terms of service

These Terms of Service govern your use of the Osteon Medical Componentry website located at https://www.store.osteonmedical.com, and any related services provided by the Osteon Medical Componentry Store.

By accessing https://www.store.osteonmedical.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing these websites or using any other services provided by the Osteon Medical Componentry Store.

We, Osteon Medical, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 17 September 2025.

The Osteon Medical Componentry Store

The Osteon Medical Componentry Store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with the Osteon Medical Componentry Store. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and the Osteon Medical Componentry Store, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with the Osteon Medical Componentry Store.

Store Accounts and Checkout

To purchase through our Shopify store, you may be asked to provide information such as your email address, billing, payment, and shipping information. You warrant that this information is accurate, current and complete, and that you have the right to provide it. You are responsible for the security of any account credentials and for all activity under your account.

Orders, Prices and Billing

When you place an order, you make an offer to purchase. We may accept or decline your order at our discretion. An order is accepted when we confirm acceptance and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance.

Prices, discounts and promotions may change without notice. Unless stated otherwise, posted prices exclude taxes, shipping, handling and any customs or import charges. You agree to provide current, complete and accurate purchase and payment information and to promptly update that information when it changes.

Shipping and delivery

Delivery times are estimates only. We are not responsible for delays caused by carriers, customs or events outside our control. Title and risk of loss pass to you when we transfer products to the carrier. This section does not limit any rights you may have under applicable consumer laws. Refer to our Shipping Policy for more information.

Refunds and returns

Your purchases are subject to our store's Returns Policy. Please review at before purchasing.

Privacy

Personal information collected through the Shopify store is handled in accordance with our Privacy Policy. Because the store is hosted by Shopify, Shopify collects and processes information about your access to and use of the store to provide and improve its platform and may transmit information to third parties (which may be located in other countries) to provide services to you. See our Privacy Policy for details and links to Shopify’s privacy resources.

Pricing Errors and Cancellations

If a product or pricing error is identified, we may correct the error and cancel or refuse orders placed in reliance on that error. If your order is cancelled after payment, we will provide a prompt refund.

Promotions, Coupons and Credits

Promotions, coupons and credits are subject to their stated terms and may be modified or withdrawn at any time. Unless stated, they cannot be transferred or redeemed for cash.

Pre-Orders and Backorders

Estimated availability dates are indicative only. We may adjust dates or cancel a pre-order or backorder and will notify you using the contact details provided at checkout. You may cancel prior to shipment for a refund.

Customs, Duties and Import

International orders may be subject to customs, duties and taxes imposed by the destination authority. These charges are your responsibility and are not included in our prices unless expressly stated.

Professional Eligibility

Certain products are intended for qualified dental professionals and laboratories. By purchasing, you represent that you are appropriately qualified and will use products in accordance with applicable instructions and laws.

Gift Cards and Store Credit

Gift cards and store credit are redeemable only on our store, are not reloadable or redeemable for cash (unless required by law), and are subject to expiry and balance terms stated at issue.

Recurring Charges (if applicable)

If you purchase any subscription or auto-renewing service, you authorise recurring charges until you cancel. You may cancel auto-renewal at any time in your account settings or by contacting us before the next renewal.

Product Recalls and Safety Notices

We may contact you using the details provided at checkout or in your account for product safety notices or recalls. Please ensure your contact details are current.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted or modified.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• Remove any copyright or other proprietary notations from any materials and software on this website;
• Transfer the materials to another person or “mirror” the materials on any other server;
• Knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Osteon Medical provides;
• Use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• Use this website or its associated services in violation of any applicable laws or regulations;
• Use this website in conjunction with sending unauthorized advertising or spam;
• Harvest, collect, or gather user data without the user’s consent; or
• Use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Osteon Medical and are protected by applicable copyright and trademark law.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.

Liability

Our website and the materials on our website are provided on an “as is” basis. To the extent permitted by law, Osteon Medical makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Osteon Medical or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Osteon Medical or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Osteon Medical does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Osteon Medical has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Osteon Medical of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Osteon Medical Trademark List

The following is a list of our trademarks and service marks. In order to improve readability, we do not use ™ or ® in the running text or on pictures and other images. By doing so, however, we do not waive any rights to our marks. This Trademark List constitutes an integral part of the Terms and Conditions of Use. We reserve the right to update this Trademark List without notice.

(Your Osteon marks can be listed here if desired.)

3rd Party Trademarks

The following is a list of trademarks and service marks of third parties. In order to improve readability, we use ™ or ® only once per document in the heading/title, in the running text, or on pictures and other images. By doing so, however, we fully acknowledge rights of third parties to their respective marks. We reserve the right to update this Trademark List without notice.

• 3i® — Biomet 3i Group.
• 3Shape® — 3Shape A/S.
• 3Shape Communicate® — 3Shape A/S.
• Ankylos® — Dentsply Group.
• Anthofit™ — Anthogyr Group.
• Astra Tech Implant System™ — Dentsply Group.
• BioHorizons™ — BioHorizons Group.
• Biomet® — Biomet 3i Group.
• Biomet 3i® — Biomet 3i Group.
• BlueSky™ — Bredent Group.
• Brånemark System® — Nobel Biocare Services AG.
• Bredent™ — Bredent Group.
• BTI™ — BTI Group.
• Camlog® — Camlog Biotechnologies Group.
• Certain® — Biomet 3i, Inc.
• Dental System™ — 3Shape A/S.
• Dentsply® — Dentsply Group.
• Dolder® — Cendres+Métaux SA.
• Elos Accurate™ — Elos Medtech Pinol A/S.
• Etkon™ — Straumann Group.
• Exocad™ — Exocad GmbH.
• Genesis The Biomimetic Implant System™ — Keystone Dental Group.
• Ivoclar Vivadent® — Ivoclar Vivadent AG.
• iTero® — Align Technology, Inc.
• Locator® — Zest IP Holdings, LLC.
• Miniplant® — Biomet 3i, Inc.
• MIS® — MIS (Medical Implant System) Group.
• Neoss® — Neoss Group.
• OsseoSpeed™ — Dentsply Group.
• Osseotite® — Biomet 3i, Inc.
• Osseotite XP® — Biomet 3i, Inc.
• OssixPlus® — Johnson & Johnson Group.
• Osstem™ — Osstem Group.
• Parasorb Resondont® — Resorba Medical GmbH.
• Prevail® — Biomet 3i, Inc.
• PrimaConnex® — Keystone Dental Group.
• Renova™ — Keystone Dental Group.
• RePlant® — Implant Direct Group.
• RePlus® — Implant Direct Group.
• Restore™ — Keystone Dental Group.
• Roxolid® — Straumann Group.
• ScrewIndirect® — Implant Direct Group.
• ScrewPlant® — Implant Direct Group.
• ScrewPlus® — Implant Direct Group.
• Screw-Vent® — Zimmer Group.
• SimPlant® — Materialise Dental Group.
• SLA® — Straumann Group.
• SLActive® — Straumann Group.
• Spline® — Zimmer Group.
• Sterngold-ImplaMed® — Sterngold Dental, LLC.
• SPI® — Thommen Medical Group.
• Straumann® — Straumann Group.
• SwissPlus® — Zimmer Group.
• Telio® — Ivoclar Vivadent AG.
• Tiny™ — BTI Group.
• TRIOS® — 3Shape A/S.
• TruSmile™ — Exocad GmbH.
• VITA® — VITA Zahnfabrik AG.
• VITA LINGOFORM® — VITA Zahnfabrik AG.
• VITA PHYSIODENS® — VITA Zahnfabrik AG.
• VITA System 3D-Master® — VITA Zahnfabrik AG.
• VITA VM® — VITA Zahnfabrik AG.
• VITAPAN® — VITA Zahnfabrik AG.
• Windows® — Microsoft Corp.
• X-Guide® — X-Nav Technologies, LLC.
• X-Mark™ — X-Nav Technologies, LLC.
• XiVE® — Dentsply Group.
• Zest® — Zest IP Holdings, LLC.
• Zimmer® — Zimmer Group.

Contact Us

If you have any concerns or reservations about how Osteon Medical uses and processes your information, you can contact the Head of Regulatory Compliance via email at privacy@osteonmedical.com. We always welcome your comments and suggestions towards our data processing.